1. Agreement to Terms
These Terms of Service ("Terms") govern access to and use of Lynka CRM, lynkacrm.com and related applications, APIs, features and services (collectively, the "Services"). By creating an account, accepting these Terms during signup or checkout, joining a workspace or using the Services, you agree to these Terms on your own behalf or on behalf of the organization you are authorized to represent. If you do not agree, do not use the Services.
2. Lynka Operator and Notices
For these Terms, "Lynka", "we", "us" and "our" mean Anthony Akiki, trading as Lynka, an unincorporated business. The legal notice address is WJH9+7CP, Beit El Chaar, Mount Lebanon, Lebanon. Notices may also be sent to support@lynkacrm.com. If Lynka later operates through an incorporated entity that is clearly identified at checkout or in a signed order, that identified entity will be the contracting party for purchases made through it from that effective date.
4. The Services
Lynka provides business software for customer relationship management and related workflows. Features may include lead generation, leads, contacts, companies, opportunities, activities, quotes, invoices, products, suppliers, purchasing, inventory, accounting, marketing, email, automation, reporting, support tickets, documents, integrations and other business functions. Availability depends on plan, workspace configuration, region, product version and third-party availability. Beta, preview, experimental or early-access features may change or be discontinued and should not be relied on for critical operations unless separately agreed in writing.
5. Accounts and Authentication
You must provide accurate account information and keep it reasonably current. You are responsible for safeguarding authentication credentials, connected accounts and API keys and for activity conducted through your account to the extent permitted by law. You must promptly notify Lynka of suspected compromise. You may not share or reuse credentials to bypass seat, plan, access-control or security restrictions.
6. Workspaces, Owners and Administrators
Workspace owners and administrators may invite and remove users, assign roles, configure permissions and manage workspace data. If you join a workspace controlled by an organization, that organization may access, manage, export or delete information associated with your workspace use. The customer is responsible for its administrators, permissions and internal disputes. Lynka may rely on instructions from an authorized workspace owner or administrator unless Lynka has reason to believe the instruction is unauthorized or unlawful.
7. Customer Data
You retain ownership of data, documents, content and information that you or your authorized users submit, import, generate, upload or connect to the Services ("Customer Data"). You grant Lynka and its authorized service providers a limited, non-exclusive right to host, copy, transmit, process, display, back up and otherwise use Customer Data only as necessary to provide, secure, maintain and support the Services, follow your instructions, enforce these Terms, prevent abuse and comply with law. Lynka does not acquire ownership of Customer Data merely because it is stored in the Services.
8. Your Responsibility for Data
You are responsible for the legality, accuracy and quality of Customer Data and for having the rights, notices, permissions, consent or other lawful basis required to collect, upload, import, disclose and instruct Lynka to process it. You must not instruct Lynka to process information unlawfully. Where you are a controller and Lynka is a processor, you remain responsible for your controller obligations, including transparency, lawful basis, data minimization, rights handling and marketing compliance.
9. Privacy and Data Processing
The Privacy Policy explains Lynka's processing as a controller. The Data Processing Agreement applies where Lynka processes Customer Personal Data on your behalf as a processor or service provider. You are responsible for providing legally required notices to your own prospects, customers, employees, suppliers and other data subjects and for using Lynka privacy and communication controls lawfully.
10. Third-Party Integrations
You choose whether to connect third-party services. By enabling an integration, you authorize Lynka to exchange the information necessary to provide the connected feature. Third-party services are governed by their own terms, privacy practices, technical restrictions, API policies and availability. Lynka is not responsible for changes, outages, suspension, data loss or termination caused solely by a third-party service outside Lynka's reasonable control.
11. Google and Gmail
If you connect Gmail, you authorize Lynka to use the Google information and permissions shown during OAuth authorization. Depending on approved permissions, Lynka may read messages and metadata, display and associate messages with CRM records, and send email through your Gmail account. You must use connected Gmail features in compliance with Google policies, applicable law and recipient rights. Connecting Gmail does not authorize spam, deceptive messaging, harassment or attempts to bypass Google sending limits, filtering or abuse controls.
12. Lead Generator and Prospecting
Lead Generator helps users discover and review business information from public or third-party sources. Results may be incomplete, outdated, inaccurate or unavailable. Lynka does not guarantee any number of results, any particular contact field, the identity or authority of a contact, deliverability, suitability or sales outcome. You are solely responsible for reviewing a result, determining whether you may lawfully use it, and complying with privacy, data-protection, data-broker, direct-marketing, electronic-communications, telemarketing and anti-spam laws that apply to your outreach. Lynka's own legal basis or compliance status does not create a legal basis for your separate use of the same information.
13. Restrictions on Prospect Data
Unless Lynka expressly states otherwise, Lead Generator is intended for legitimate business-to-business prospecting and business research. You must not use prospect data for unlawful consumer targeting, harassment, stalking, discriminatory decisions, identity theft, credential attacks, sensitive-person profiling or other harmful or unlawful purposes. You must honor legally required objections, opt-outs, suppression requests, deletion requests and contact restrictions. Lynka may restrict prospecting features where reasonably necessary to comply with law, provider obligations or abuse-prevention requirements.
14. Email and Communications
Where Lynka provides hosted email, Gmail sending, campaigns, sequences, journeys, notifications, automations or other communication features, you are responsible for message content, recipients and lawful authority to contact them. You must identify yourself accurately, provide legally required opt-out mechanisms, honor unsubscribe and objection requests, and comply with provider sending policies. You must not use Lynka for phishing, scams, malware, deceptive messages, harassment, purchased or unlawfully obtained mailing lists, or unlawful spam. Delivery, provider acceptance and inbox placement are not guaranteed.
15. Automation and AI-Assisted Features
Rules, automations, sequences, scheduled actions and AI-assisted features can produce incorrect, incomplete or unexpected results because of configuration, data quality, model limitations, service limits or third-party availability. You are responsible for reviewing configurations and important outputs. Lynka does not provide legal, tax, accounting, employment, credit, medical or financial advice through automated features and does not warrant that automated output is suitable for decisions carrying legal or similarly significant effects.
16. Plans, Limits and Entitlements
Features, user limits, storage, email allowances, LeadGen tokens and other entitlements may vary by plan. The plan, price and limits presented at checkout or in an applicable order form are part of the subscription terms. Lynka may introduce or change plans prospectively. Material changes to an active paid subscription will be handled according to applicable law and any specific commercial terms that apply.
17. Billing and Payment
Paid Services are billed according to the price, period and currency presented at purchase. Payments are currently processed through Paystack where available and may later be processed by another payment provider or merchant of record, including Lemon Squeezy if Lynka activates it. The provider actually shown at checkout is the provider for that transaction. By submitting a payment method, you authorize the payment provider to process valid charges and recurring renewals where applicable. Lynka may retain payment references, subscription identifiers, payment status and limited payment metadata required to administer the subscription and accounting record.
18. Currency, Conversion and Taxes
Lynka may display prices in a reference currency while a payment provider processes payment in another supported billing or settlement currency. The final amount and currency presented for authorization at checkout govern that payment transaction. Exchange rates, bank charges and provider conversion rules may affect the final local amount. Unless expressly stated otherwise, prices exclude taxes, duties or government charges that Lynka must collect or that you are required to pay.
19. Renewal and Cancellation
A recurring paid subscription renews for the applicable billing period unless cancelled before renewal or otherwise stated at purchase. Cancellation generally prevents the next renewal and does not automatically reverse charges already validly processed. Where the plan supports end-of-period cancellation, paid access continues until the end of the current paid term. You remain responsible for charges incurred before cancellation becomes effective.
20. Free Services, Trials and Promotions
Lynka may provide free plans, trials, promotional access or temporary entitlements. The duration, features and limits displayed when access is granted govern that offer. Free and trial features may be limited, may expire and may be modified or discontinued as permitted by law. Unless expressly stated otherwise, unused trial access and promotional entitlements have no cash value.
21. Credits and Usage Units
Some features use credits, tokens or other usage units. Credits are service-use units and are not money, legal tender, stored value or property redeemable for cash. Included, promotional, bonus and purchased credits may have different expiration, renewal or eligibility rules as disclosed with the plan or offer. If Lynka confirms that a technical failure incorrectly consumed credits, Lynka may restore affected credits or provide another appropriate service correction.
22. Refunds, Failed Payments and Chargebacks
Fees are non-refundable except where required by law, expressly stated at purchase or provided under the published Refund Policy. Duplicate charges, unauthorized payments, incorrect amounts and confirmed technical billing errors may be reviewed under that Policy. Failed, reversed or disputed payments may result in suspension or removal of paid entitlements while the issue is resolved. Fraudulent or abusive chargebacks may result in account review, restriction or termination. Mandatory rights are not waived.
23. Acceptable Use
You may use Lynka only for lawful business purposes. You may not use the Services to commit or facilitate fraud, phishing, identity theft, harassment, unlawful discrimination, illegal surveillance, privacy violations, unlawful data brokerage, intellectual-property infringement or other unlawful activity; distribute malware; gain unauthorized access; probe or attack service security without authorization; bypass quotas, rate limits, access controls or plan restrictions; interfere with other customers; impersonate others deceptively; send unlawful communications; scrape or bulk-extract the Services outside authorized interfaces; resell access unless authorized; or create material security, legal, deliverability or reputational risk to Lynka, its providers or users.
24. High-Risk and Sensitive Data
Unless a Lynka feature expressly supports the relevant use and you have the required authority and safeguards, you should not use Lynka to store highly sensitive information unnecessary for ordinary CRM operations, including third-party passwords, card security codes, government authentication secrets, medical records or information subject to specialized regulatory requirements. You are responsible for deciding whether Lynka is appropriate for regulated data and for obtaining any separate agreement legally required for that use.
25. Security Responsibilities
Lynka maintains security measures designed to protect the Services, but security is shared. You must protect credentials and devices, configure appropriate roles, remove former users promptly, review connected integrations, protect API keys and report suspected compromise. You must not publish vulnerability details before giving Lynka a reasonable opportunity to investigate and address the issue, except where applicable law protects or requires the disclosure.
26. Lynka Intellectual Property
Lynka and its licensors retain all right, title and interest in the Services, including software, source code, interfaces, designs, documentation, trademarks, logos and service architecture, excluding Customer Data. Subject to these Terms and applicable fees, Lynka grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Services during the authorized subscription or access period.
27. Software Restrictions
Except where law expressly permits otherwise, you may not copy, modify, distribute, sell, lease, sublicense or create a competing derivative of the Services; reverse engineer or attempt to obtain source code; remove proprietary notices; frame or mirror substantial parts of the Services; use automated means to extract substantial service data outside documented interfaces; or use Lynka intellectual property outside the rights granted by these Terms.
28. Feedback
If you voluntarily provide ideas, suggestions or feedback, you grant Lynka a worldwide, perpetual, irrevocable, royalty-free right to use, modify and incorporate that feedback into products and services without restriction or payment. This does not transfer ownership of Customer Data or confidential business information.
29. Confidentiality
Each party may receive non-public information from the other that a reasonable person would understand to be confidential. The receiving party will use confidential information only as needed for the relationship, protect it using reasonable care and disclose it only to personnel, contractors and advisers who need it and are subject to confidentiality obligations, except where disclosure is legally required. Customer Data is customer confidential information except to the extent it becomes public without breach of these Terms.
30. Third-Party Services and Data
Lynka relies on or connects with third-party infrastructure, payment, communication, business-data and integration providers. Those services may change APIs, pricing, permissions, limits, terms or availability independently of Lynka. Lynka may modify or discontinue an affected integration or dependent feature where reasonably necessary. To the maximum extent permitted by law, Lynka is not liable for losses caused solely by a third-party service outside its reasonable control.
31. Availability, Maintenance and Changes
Lynka uses commercially reasonable efforts to provide reliable Services but does not guarantee uninterrupted, secure or error-free operation unless a separate written service-level agreement expressly provides a guarantee. Maintenance, security incidents, provider outages, internet failures and events outside reasonable control may affect availability. Lynka may update, replace, improve or discontinue features. Where a change materially affects an active paid service, Lynka will provide notice where reasonably practicable or legally required.
32. Suspension and Restrictions
Lynka may restrict or suspend access where reasonably necessary to protect the Services, recipients, users or third parties; investigate suspected fraud, abuse, security incidents or unlawful activity; comply with law or binding requests; address overdue or failed payment; prevent spam, privacy or provider-policy violations; enforce plan limits; or respond to a material breach. Where appropriate and legally permitted, Lynka will attempt to notify you and provide a reasonable opportunity to cure a remediable issue.
33. Termination
You may stop using Lynka and may cancel or request account or workspace deletion through available controls. Lynka may terminate access for material breach, unlawful use, serious abuse or security risk, persistent non-payment, provider restrictions that make continued service impracticable, or where continued provision would violate law. Lynka may also discontinue a service or plan for legitimate business reasons subject to applicable law and contractual commitments owed to active paid customers.
34. Data After Termination
Access to Customer Data may end when the applicable workspace or subscription terminates. You are responsible for exporting information you are legally required to retain before final deletion. Account deletion is currently subject to a seven-day grace period and workspace deletion to a fourteen-day grace period. Completed lifecycle export archives are currently retained for seven days. Other data may be retained where legally required or reasonably necessary for billing, fraud prevention, security, suppression, legal acceptance, disputes and legal claims. See the Privacy Policy and Data Retention & Deletion Policy.
35. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". LYNKA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT TO THE EXTENT THOSE WARRANTIES MAY BE DISCLAIMED. LYNKA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THIRD-PARTY OR LEAD GENERATOR DATA WILL BE ACCURATE, COMPLETE OR CURRENT; THAT EMAIL WILL BE DELIVERED OR REACH AN INBOX; THAT AUTOMATED OR AI OUTPUTS WILL BE CORRECT; OR THAT USE OF LYNKA WILL PRODUCE A PARTICULAR SALES, REVENUE, ACCOUNTING, TAX, LEGAL OR BUSINESS RESULT. LYNKA IS BUSINESS SOFTWARE, NOT LEGAL, TAX, ACCOUNTING OR FINANCIAL ADVICE.
36. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LYNKA NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS OR SERVICE PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY OR ANTICIPATED SAVINGS; BUSINESS INTERRUPTION; OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LYNKA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY THE AFFECTED CUSTOMER FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY OR (B) US$100 IF THE CLAIM RELATES ONLY TO FREE SERVICES OR NO FEES WERE PAID. THIS IS AN AGGREGATE CAP REGARDLESS OF THE NUMBER OF CLAIMS OR LEGAL THEORIES. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED OR EXCLUDED.
37. Allocation of Risk
The warranty disclaimers, exclusions of damages and liability caps in these Terms are material parts of the allocation of risk between you and Lynka and apply even if a limited remedy fails of its essential purpose, to the maximum extent permitted by law.
38. Your Indemnification Obligations
To the extent permitted by applicable law, you will defend, indemnify and hold harmless Lynka, its affiliates, officers, directors, employees, contractors, agents and service providers from third-party claims, losses, liabilities, damages, fines, penalties and reasonable legal costs arising from Customer Data; your or an Authorized User's unlawful or prohibited use of the Services; communications sent through your workspace; unlawful use of Lead Generator or prospect information; infringement or violation of third-party rights; or your material breach of these Terms. Lynka will give reasonable notice of an indemnified claim, allow you reasonable control of the defense and settlement where appropriate, and provide reasonable cooperation at your expense. You may not settle a claim in a manner that admits wrongdoing by or imposes obligations on Lynka without Lynka's written consent. This obligation does not apply to the extent a claim is caused by Lynka's own fraud, unlawful conduct or other liability that cannot legally be shifted.
39. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil disorder, government action, widespread internet or telecommunications failures, utility failure, cloud or infrastructure failure, epidemics or third-party service disruption, except that this section does not excuse amounts already due. The affected party will use reasonable efforts to reduce the impact.
40. Governing Law and Forum
Unless mandatory law or a separate signed agreement requires otherwise, these Terms and any non-contractual dispute arising out of or relating to them or the Services are governed by the laws of the Lebanese Republic, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the competent courts of Beirut, Lebanon. Nothing in this clause overrides mandatory rights or mandatory jurisdiction rules that cannot legally be waived in a user's country.
41. Informal Dispute Resolution
Before starting formal proceedings, each party will make a reasonable attempt to resolve the dispute through written notice describing the issue and requested resolution. Notices to Lynka may be sent to support@lynkacrm.com. Either party may seek urgent injunctive or protective relief where delay could materially harm intellectual property, confidential information, security or another right for which monetary damages would not be adequate.
42. Export Controls and Sanctions
You may not use, export, re-export or provide the Services in violation of applicable trade sanctions, export controls or restrictions. Lynka may restrict access where reasonably necessary to comply with sanctions, export-control or other binding legal requirements.
43. Changes to These Terms
Lynka may update these Terms to reflect changes to the Services, law, security requirements, third-party obligations or the business. The current version will show its last-updated date. Where required by law or where a change materially affects an active paid subscription, Lynka will provide reasonable notice. Continued use after the effective date constitutes acceptance only to the extent legally permitted.
44. Assignment
You may not assign or transfer these Terms or a subscription without Lynka's prior written consent, except where mandatory law permits otherwise. Lynka may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing or sale of all or substantially all of the relevant business or assets, provided the assignee assumes the applicable obligations.
45. General Terms
These Terms, the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Refund Policy, applicable checkout or order terms and any additional signed agreement form the agreement governing your use of the Services. If a provision is unenforceable, the remaining provisions continue in effect and the invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted. Failure to enforce a provision is not a waiver. Headings are for convenience only. These Terms do not create a partnership, fiduciary, employment or agency relationship between the parties.
46. Order of Precedence
If documents conflict, a separately signed order or negotiated agreement controls for the specific terms it expressly changes; the Data Processing Agreement controls for Lynka's processing of Customer Personal Data as a processor; product-specific terms control for the relevant feature; and these Terms control otherwise. A customer purchase order or customer standard terms do not modify the agreement unless Lynka expressly accepts them in writing.
47. Contact
Questions about these Terms, billing, privacy, security or the Services may be sent to support@lynkacrm.com.