Tickets with customer history
Link a case to the customer and, when relevant, the lead, deal, quote or product behind the issue.
A ticket number cannot explain what the customer bought, what was promised or who already replied.
Lynka lets support cases reference customer and CRM records while keeping ownership, SLA timing, reopen history and resolution details on the ticket itself.
Ownership and priority
Assign a person and team, set priority, choose status and give the case a due date.
Response and resolution deadlines
Track first-response and resolution deadlines separately, including breaches and paused SLA time.
Questions about Customer Support
What can a Lynka support ticket contain?
A ticket can include the issue, priority, category, type, assignee, team, due date, notes, attachments, customer and CRM links, SLA timing, root cause, resolution detail, impact, effort and reopen history.