Tickets with customer history
Link a case to the customer and, when relevant, the lead, deal, quote or product behind the issue.
A help desk should do more than give every complaint a number.
When a customer asks about a product, quote or earlier conversation, the support team needs the issue and the relevant business record in the same place. Lynka connects tickets with customer and CRM records so the case starts with more of the story already available.
Ownership and priority
Assign a person and team, set priority, choose the current ticket state and give the case a due date.
Response and resolution deadlines
Track separate first-response and resolution deadlines, including breaches and paused SLA time.
Questions about Customer Support
What can a Lynka support ticket contain?
A ticket can include the issue, priority, category, type, assignee, team, due date, notes, attachments, customer and CRM links, SLA timing, root cause, resolution detail, impact, effort and reopen history.