1. Scope
This Refund Policy applies to Lynka subscription charges unless a separate signed agreement or mandatory law gives different rights. Nothing in this Policy limits rights that cannot legally be waived.
Mandatory statutory rights always prevail over this Policy.
2. Free plan, trials and promotions
Lynka's Free plan is ongoing and is available to one user. It includes Sales, Agreements and Inventory, 1 GB of storage, unlimited quotes and invoices, professional PDFs without watermarks, and three one-time LeadGen credits. No credit card is required for the Free plan. The plan limits shown on the pricing page apply; selecting a paid Pro or Teams subscription is a separate purchase.
Promotional access and bonus usage units have no cash value unless the offer expressly says otherwise.
3. Subscription cancellation
You may cancel a paid subscription through available billing controls. Cancellation prevents the next renewal and, where the plan supports end-of-period cancellation, paid access continues until the end of the current billing period.
Normal cancellation does not automatically issue a refund. Stopping use before the end of a paid period does not by itself create a prorated refund.
4. Non-refundable fees
The first successful paid Pro or Teams subscription payment has a 15-day money-back guarantee for both monthly and yearly first payments. The guarantee does not restart for renewals, upgrades, downgrades, plan changes or billing-cycle changes. LeadGen credits and separately granted bonus credits are not covered unless required by law or approved as a billing correction. Except for that guarantee, required legal rights and approved billing corrections, properly charged subscription fees, renewal fees and used service credits are non-refundable, including unused time remaining after voluntary cancellation.
5. Billing errors and eligible refunds
Lynka will review duplicate charges, unauthorized payments, incorrect charged amounts and confirmed technical billing errors. Partial billing corrections do not automatically cancel a subscription. A confirmed full refund may end paid access. Approved refunds are returned through the original payment method where reasonably possible.
Payment-provider, card-network and bank processing times are outside Lynka's control.
6. Chargebacks and payment disputes
Where practical, contact Lynka about a suspected billing error before filing a chargeback. A reversed, disputed or failed payment may result in suspension of paid entitlements while the issue is investigated.
Fraudulent or abusive chargebacks may result in account restriction or termination, without limiting rights that cannot legally be waived.
7. Requesting a billing review
Send a request to support@lynkacrm.com from the account email address and include the workspace name, payment reference, charge date, amount and reason for the request. Lynka may request information reasonably necessary to verify the payment, account authority and potential fraud.