Pick the product area that owns the task
Sales covers leads, qualification, deals, activities, Gmail, scoring, sequences and targets. Agreements covers quotes, approvals, signing, invoices, payments, credits and fulfillment.
Support is easier when the request starts with the task, not with a vague description that 'Lynka is not working.'
Tell us which record or screen you were using, what you expected, what happened instead and any visible error. That gives Support a useful starting point without asking you to diagnose the technical cause yourself.
A useful support request needs four things
Include what you were trying to do, the record or page involved, what you expected to happen and what happened instead.
Account and billing questions are different from product bugs
Sign-in, workspace access, subscription charges, plan limits and refund questions may not require technical troubleshooting at all.
You do not need to write a developer bug report
Support can start from a clear customer description. 'I opened invoice INV-104, recorded a payment, and the remaining balance did not change' is more useful than guessing what broke behind the screen.
One published address handles product, privacy and legal questions
The current published support address is support@lynkacrm.com.
Questions about Get help with Lynka.
What should I include when I contact Lynka Support?
Include the task, the page or record involved, what you expected, what happened instead and any visible error message or relevant time.