1. Service availability
Lynka is operated with the goal of reliable availability. Maintenance, provider incidents, internet failures, security actions, misuse and events outside Lynka's reasonable control may interrupt the Service.
2. Support
Customers may contact Lynka at support@lynkacrm.com for account, billing and technical issues. Response and resolution times depend on severity, available information, plan and operating capacity. Lynka makes no public 24/7 support promise, guaranteed response-time SLA or uptime percentage commitment unless a separate signed agreement expressly provides one.
3. Maintenance and updates
Lynka may deploy maintenance, security fixes and product updates as needed. When reasonably practical, Lynka will communicate planned maintenance expected to materially affect active paid customers.
4. No automatic service credits
This Policy does not create automatic service credits, liquidated damages or cash refunds. Remedies are governed by the Terms, Refund Policy, any signed service-level agreement and rights that cannot legally be excluded.