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Agreements / Credit Notes

Reduce what the customer owes without pretending the original invoice never existed.

Create a separate credit note, apply it to the relevant invoice balance and keep the cash-payment history untouched.

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Credit Notes illustration
OverviewQuotesApprovalsInvoicesCredits & fulfillmentQuote RevisionsPaymentsInvoice Fulfillment

Use a credit note when the invoice is already issued but the charge needs to come down

A credit note is its own billing record with a credit number, issue date, currency, total and remaining balance. It can point back to the invoice that caused the adjustment.

That preserves the invoice as the record of what was originally billed while the credit explains the later reduction.

Credit note CN-0042
Customer
Customer account
Source invoice
INV-0187
Status
Applied
Reason
Returned line item
Applied to invoice balance
Adjustment
Amount
Original invoice balance
USD 900.00
Credit note
-USD 150.00
Remaining balance
USD 750.00

Apply the credit to the invoice that should be reduced

Credit allocations connect a credit note with an invoice and store the amount applied.

A credit does not have to be treated as an all-or-nothing rewrite of the invoice. The allocated amount can reduce the balance that remains due.

Credit note CN-0042
Customer
Customer account
Source invoice
INV-0187
Status
Applied
Reason
Returned line item
Applied to invoice balance
Adjustment
Amount
Original invoice balance
USD 900.00
Credit note
-USD 150.00
Remaining balance
USD 750.00

Keep credits separate from customer payments

Invoice payments record cash received. Credit notes record a reduction in billed value.

The invoice can therefore show cash received and credit applied as different amounts instead of combining both into one “paid” number.

Credit note CN-0042
Customer
Customer account
Source invoice
INV-0187
Status
Applied
Reason
Returned line item
Applied to invoice balance
Adjustment
Amount
Original invoice balance
USD 900.00
Credit note
-USD 150.00
Remaining balance
USD 750.00

Keep the original charge and the adjustment traceable

The credit note can remain tied to the source invoice and relevant opportunity or lead.

If a credit allocation is later voided, Lynka can also retain who voided it, when and why.

Credit note CN-0042
Customer
Customer account
Source invoice
INV-0187
Status
Applied
Reason
Returned line item
Applied to invoice balance
Adjustment
Amount
Original invoice balance
USD 900.00
Credit note
-USD 150.00
Remaining balance
USD 750.00

Carry currency and base-currency values into the adjustment

Credit notes support transaction currency, the exchange rate used and base-currency totals.

That matters when the invoice was issued in a foreign currency but the accounting records are kept in the workspace base currency.

Keep the billing adjustment available to Accounting

Credit notes stay alongside invoices, payments and the related accounting entries.

The accounting effect can remain traceable to the customer credit rather than appearing as an unexplained manual change in the ledger.

A billing correction should explain what changed

Suppose an invoice was issued for 100 units and the customer later receives a credit for 10. The original invoice still shows the original charge, while the credit note records the reduction and can be allocated against that invoice balance.

That distinction matters later when somebody asks whether the customer paid less, received a price adjustment, or was given a billing credit. Those are different events and Lynka keeps the credit separate from the payment history.

A product credit can also matter to inventory

Lynka has accounting logic for posting an inventory return from a credit note when the credit represents product coming back into stock and the transaction is eligible for that treatment.

That means a product return does not have to be represented only as a lower customer balance. The financial adjustment and the inventory effect can remain connected to the same credit event when the return workflow applies.

The result is a billing history that can show the original charge, the credit applied and any actual customer payments as different events.

Invoices sometimes need a correction after they have already been issued. Lynka handles that as a credit rather than rewriting the original bill or pretending the adjustment was money received.

Continue through Agreements

Agreements overview

Move customer work into quotes, invoices and payments.

Quotes

Move customer work into quotes, invoices and payments.

Approvals

Move customer work into quotes, invoices and payments.

Keep credits connected to customer invoices

Move customer work into quotes, invoices and payments.

Questions about Credit Notes

What is a credit note used for?

A credit note records a reduction in billed value after an invoice already exists.

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