Track IT service proposals, hardware sales and support.

Prospects can remain leads while the team records service need, environment, decision maker, timing, budget discussion and next action.

Only qualified opportunities enter pipeline with expected value, probability, stage, close date and owner, keeping account research separate from forecast.

One client may have an owner, operations lead, internal IT contact and finance contact. Lynka can relate several people to the company and keep their roles understandable.

The same account can support separate opportunities for managed service, hardware refresh or another project without becoming duplicate companies.

Quotes can mix custom services and products with quantity, price, discount, tax, currency, validity and terms. Revisions preserve earlier offers when scope changes.

Internal review can happen before customer signing so negotiated service and equipment terms have a clear accepted version.

Products can carry price, cost, SKU and stock behavior, while supplier relationships, POs and goods receipts record purchasing and accepted quantities.

That supports equipment sold as part of the client job without claiming endpoint discovery, serial-number service management or warehouse-management depth.

Invoices can retain due dates, partial payments, credits and outstanding balances around the account.

Complex subscription metering, usage billing and contract automation may still belong in specialist billing systems if the provider needs more than Lynka's invoice model.

Tickets can track priority, category, status, assignee, team, deadlines, SLA state and support reporting while remaining related to the customer.

RMM, endpoint inventory, patching, remote control, device alerts and full ITSM depth are outside Lynka's role.

Lynka fits smaller IT providers that want CRM, proposals, billing, equipment purchasing and customer support records closer together, particularly when they sell both services and hardware.

Keep the technical stack technical. Lynka is useful when the customer and commercial trail is the thing getting lost.