Each salesperson connects their own Google account, with connection and sync status kept at the user level.
The sales rep can keep using their own Gmail identity rather than sending one-to-one sales mail from a generic marketing sender.
Synchronized Gmail messages include direction, sender, recipients, subject, message body, labels and sent or received time.
When a conversation belongs to a lead or opportunity, Lynka can link the Gmail message and thread to that sales record.
Lynka keeps a thread-level relationship between a Gmail conversation and the lead or opportunity it belongs to.
New synchronized messages in that thread can inherit the same CRM relationship, which makes a reply part of the same sales conversation instead of a disconnected inbox event.
CRM-originated Gmail sends can carry a durable reference back to the lead or opportunity and seed the Gmail thread relationship when the sent message synchronizes.
That keeps the sales conversation attached to the record that prompted it.
Lynka has Sales Sequences with an optional stop-on-reply rule. When an inbound Gmail reply is linked to the enrolled lead or opportunity, the active sequence can stop automatically.
That avoids continuing a scheduled outreach sequence after the prospect has already answered.
The Gmail integration is for one-to-one sales communication around leads and opportunities. Marketing campaigns, broadcast audiences and marketing delivery have their own controls elsewhere in Lynka.
Keeping those purposes separate makes it clearer which conversation belongs to a salesperson and which communication belongs to a campaign.
Gmail thread identifiers let the whole conversation stay associated with the lead or deal it belongs to. That is useful when an email subject such as 'Re: proposal' would be meaningless without the customer and opportunity around it.
The message history can include sender, recipients, subject, body, labels and sent or received time while the CRM link shows which customer or sale the message belongs to.
A sales sequence can send an email step and remember the Gmail thread used for that enrollment. If a real reply arrives and the sequence is configured to stop on reply, the sequence can stop instead of continuing scheduled outreach blindly.
The point is not to turn Gmail into a marketing blast tool. It is to let one-to-one sales email and structured follow-up use the mailbox the salesperson already works from.
Sales email is most useful inside a CRM when the next person can understand the conversation without searching another inbox. Lynka links Gmail messages and threads to the sales record behind them.
Yes. Each user can connect a Google account, and Lynka can synchronize the Gmail messages and threads for that connection.
