Each salesperson connects their own Google account, with connection and sync status kept at user level.
One-to-one sales mail can continue from the rep's normal Gmail identity instead of forcing the team through a generic marketing sender.
Synchronized Gmail messages can include direction, sender, recipients, subject, message body, labels and sent or received time.
When the conversation belongs to a lead or opportunity, the CRM relationship shows which customer or sale gives that otherwise ordinary email meaning.
Lynka keeps a thread-level relationship between a Gmail conversation and the lead or opportunity it belongs to. New synchronized messages in that thread can inherit the same CRM relationship.
A subject such as 'Re: proposal' stops being useless because the thread already knows which sales record it belongs beside.
CRM-originated Gmail sends can carry a durable reference back to the lead or opportunity and seed the thread relationship when the sent message synchronizes.
The salesperson still sends through Gmail; Lynka keeps the sales context around the resulting conversation.
Sales Sequences can use an optional stop-on-reply rule. When an inbound Gmail reply is linked to the enrolled lead or opportunity, the active sequence can stop automatically.
The rep can then continue the real conversation without scheduled outreach blindly sending the next step.
The Gmail integration is for one-to-one sales communication around leads and opportunities. Marketing campaigns, broadcast audiences and marketing delivery use separate features and controls.
That separation keeps a salesperson's conversation from being confused with campaign execution while still letting both contribute useful customer history.
Lynka keeps one-to-one Gmail conversations close to leads and opportunities while leaving campaign-style communication to separate marketing controls.
Lynka does not ask reps to abandon Gmail. It gives the CRM enough thread context that the rest of the team can understand the conversation without borrowing somebody else's inbox.
Yes. Each user can connect a Google account, and Lynka can synchronize Gmail messages and threads for that connection.
